Return Policy

Refunds/Returns ~

we usually cannot accept returns and/or offer refunds

please review our policy

1} each and every item is custom-made - we assemble the color/design/size, etc...then create the item specifically for you

as a result, we are not able to accept returns and/or offer refunds for ---

• buyer's remorse
• you changed your mind
• you don't like the item(s)
• you ordered the wrong size/color/design, etc...

Example: if you were to decide that you need/want a different size of a t-shirt, we would have to design and then make an entirely new t-shirt

2} please enter your address complete & correct

if your order has an incomplete/insufficient/wrong address, the package(s) will be returned to us marked "Undeliverable"

we cannot issue a refund for the item(s)

we will need to re-send the package(s)

this will result in a re-ship fee

once we have confirmed the complete/correct address and the re-ship fee is paid, we will re-send the order

3} please claim your packages

if you do not claim your package(s), it will be returned to us marked "Unclaimed"

we cannot issue a refund for the item(s)

we will need to re-send the package(s)

this will result in a re-ship fee

once we have confirmed the complete/correct address and the re-ship fee is paid, we will re-send the order

4} if the item(s) you received inside your package(s) is - damaged/defective/misprinted/not what you actually ordered, we will correct the situation

you will need to submit a claim

please submit a claim within 14 days after the item was received (detailed below ↓)

5} if you never received your package(s), you will need to submit a claim

please submit a claim within 14 days after the package was due to be delivered (detailed below ↓)

we will first check the tracking info - if the tracking info shows the package was delivered, we cannot issue a refund

please check if you completed numbers 2 and/or 3 above

HOW TO SUBMIT A CLAIM -

begin the claim by sending an email to: lifeofsundry@gmail.com

we will respond to your claim and start the process to remedy the situation

regarding damaged/defective/misprinted/not what you actually ordered item(s) - we will require pictures of the item(s)